Automatic refunds are offered if your product has been damaged during shipping or if you have received defective merchandise. Please save all original packing material including the box, and contact us within 24 hours of receipt of shipment. Call us directly at 866-366-2598 or email us at firstname.lastname@example.org. Please use "Return Request" in the subject line. We will provide you with the return authorization and shipping instructions once the return has been approved. Returns and Exchanges for all other reasons will be reviewed on a case by case basis, and must be requested within 72 hours of receipt of shipment. To qualify for a Return or Exchange, the original product must be unused and, when applicable, in its original packaging.